Question 1

Tickets

Accepted Answer

Tickets can be purchased at www.buddyhollyhall.org using Etix, at (806) 79-BUDDY (792-8339), and in person at the Box Office, located at 1300 Mac Davis Lane. Online orders are processed by Etix, the venue’s authorized ticket provider. Service and delivery charges will apply for all ticket purchases.

Question 2

Payment Methods

Accepted Answer

Checks and credit/debit cards (Visa, MasterCard, Discover, American Express) are accepted. Cash is not accepted.

Question 3

Gift Cards

Accepted Answer

Gift cards must be purchased in person or by phone, and they may be used only for ticket purchases through Etix. Gift cards can be picked up at the box office Monday through Friday between 12 p.m. and 4 p.m.

Question 4

Will Call

Accepted Answer

Will Call tickets may be picked up at the box office Monday through Friday between 12 p.m. and 4 p.m. Ticket purchasers must present a photo ID when picking up tickets.

Question 5

Infants & Small Children

Accepted Answer

All guests of Buddy Holly Hall must have a ticket for admission, including children and infants carried in arms. Strollers are not allowed in the building. Note that most ticketed events at Buddy Holly Hall are not appropriate for preschool-age children. There is a nursing room available in our building. Please locate a staff member for directions to the nursing room.  Events for children or families may have an exception to this policy. Please check individual show descriptions online or call the box office for more information.

Question 6

Refunds & Exchanges

Accepted Answer

There are no refunds or exchanges for tickets purchased.

Question 7

Rescheduled or Canceled Events

Accepted Answer

If an event is postponed or rescheduled, ticket holders will receive the new performance information through the email address provided at the time of purchase. If a performance is cancelled, Buddy Holly Hall will issue a full refund.

Question 8

Third-Party Ticket Sellers

Accepted Answer

Buddy Holly Hall Box Office, www.buddyhollyhall.com, and Etix are the only authorized outlets for tickets to performances at Buddy Holly Hall. By purchasing from the official ticket provider, you are assured that the tickets you receive are valid, sold at face value, and will be honored by the Hall. Tickets purchased from brokers or third-party websites are purchased at the consumer&rsquo;s own risk. Ticket brokering, scalping, and reselling are prohibited. Any purchase deemed suspicious is subject to cancellation without notice.

Question 9

Broadway Season Subscriptions and Groups

Accepted Answer

Subscriptions and group sales for Broadway at Buddy Holly Hall are handled by the American Theatre Guild. Single tickets can be purchased at the Buddy Holly Hall box office, www.buddyhollyhall.org, and Etix. For more information on Broadway season subscriptions and group sales, visit https://americantheatreguild.com/lubbock/ or call 800-776-7469, Monday through Friday, 10 a.m. to 4 p.m.

Question 10

Address & Contact Information

Accepted Answer

1300 Mac Davis Lane Lubbock, TX 79401 Phone: (806) 79-BUDDY (792-8339) Email: boxoffice@buddyhollyhall.org

Box Office & Will Call

Box Office FAQ

Nichole Elmore, Box Office Manager

Shawn Ward, Senior Manager of Donor & Patron Experience